Regal Court Jln Tun Zaidi Adruce Kuching Sarawak Malaysia

RESERVATIONS

Q. How do I reserve my hotel room?
A. Through telephone calls, facsimile or e-mail.

Q. When I submit my reservation, where does my request go?
A. It will go to our room's reservation department.

Q. How long will it take the Hotel to respond to my reservation request?
A. Within 24 hours.

Q. What is the cancellation policy on my reservation?
A. Cancellation of reservation should be done 48 hours prior to arrival date.
If cancellation is done less than 48 hours, a one night room charge
may be imposed.

Q. I don't have 24 hours to wait for confirmation. What can I do?
A. You may e-mail to the e-mail address available on our web site.

Q. How do I know my reservation is confirmed?
A. When you received our acknowledgement via the e-mail or fax within
24 hours. Every reservation treated as a confirmed reservation which will
be held till 18.00 hrs unless it is a guaranteed reservation with advance
payment made.

Q. Once I have made my reservation, will I receive any confirmation
from the hotel?
A. Yes. We will e-mail the confirmation number within 24 hours.

Q. What happens if I encounter problem with my reservation upon checking-in?
A. We would require the reservation confirmation number or supporting
documents.

Q. What do I need upon checking-in ?
A. Details of your reservation.

Q. What if, the hotel has no vacancy?
A. If we are fully booked then, your reservation would be put on waitlist.

Q. Can I book two rooms with one reservation?
A. You can book multiple rooms in one booking. However the rooms will be
under the one name only. Please indicate clearly the number of adults
during the booking process.

Q. How do I change or cancel my reservation?
A. Through telephone calls, facsimile or e-mail. Please specify your confirmation
number or name according to the Reservations Form.

Q. How far ahead should I make the reservations?
A. At least 48 hours before arrival date.

PAYMENTS

Q. What credit card types are accepted for guarantee/deposit?
A. Major credit cards are welcome such as Visa, Master Card, Diners and
American Express.

Q. When do I have to include my credit card number?
A. When you require guaranteeing your reservation.

Q. Is it safe to use my credit card?
A. Yes.

Q. Why do you need my credit card number and expiry date?
A. To guarantee the reservation during peak period or late arrival.

ROOMS & RATES

Q. What about special discounts?
A. All rates quoted are based on-going promotional rates.
See the Internet rates for details in here.

Q. Three adults will be staying, but your form only allows two.
Is there an extra person option/charge?
A. Extra beds are available for third person with an additional of RM 30.00 nett
per bed with one (1) breakfast. Subject to availability.

Q. Are rollaway beds/cribs available? Is there a charge?
A. Extra beds are available for third person with an additional of RM 30.00 nett
per bed .Baby cots are free of charge. Subject to availability.

Q. Can I specify where I would like my room located (what floor,
city view, hill view)?
A. You may specify on your request but it will subject to availability upon arrival.

Q. Are taxes included in the rate?
A. Yes.

Q. Is the room rate per person or per night?
A. Per night.

Q. Is breakfast included?
A. Yes.

Q. Are the rates quoted inclusive of service charge?
A. Yes.

Q. What are the check-in & checkout times for a room?
A. Check-in time is 2.00 p.m and check out time is at 12.00 p.m.

Q. How many person can sleep in a room?
A. The maximum of 3 persons with extra-bed.

Q. I choose your hotel for my honeymoon, is there a special rates
for honeymoons?
A. All rates quoted are our promotional rates.

Q. I works for an Airlines Company, is there a special rate for me?
A. Yes, we do offer special rates for Airline Companies, please refer to our
website for details.

Q. Do you think we would require beds for our children, they are aged 9 and 4.
A. Extra beds are charged at RM 30.00 each and it is inclusive of breakfast.

Q. What is the earliest time I can check into the hotel room ? We will
be arriving at Kuching early in the morning ?
A. Earliest time is 6.00a.m and it is subject to room availability.

Q. We will be arriving at 5.00a.m in the morning, if we check-in at this time,
do you consider this as one night?
A. Earliest check-in time is 6.00a.m . Any check-in before 6.00a.m will be
charged for the previous nite.

Q. Do you have any special rates for a Government Officer from a foreign
Company, I am able to produce all the required documents?
A. All rates quoted are our promotional rates.

Q. Do you have any special rates of a Malaysian Government Officer?
A. All rates quoted are our promotional rates.

Q. We have 5 people staying in 2 rooms. Is it possible for the hotel to provide
5 breakfasts instead of 4?
A. Each room is entitled for a maximum of 2 breakfast. Charges for extra bed
is RM 30.00 exclusive of breakfast.

Q. Our flight home is at 12.00 am, we would like to check out late at 8.00pm,
What is your rate for late check out?
A. Late check-out is till 7.00p.m and a half charge is levied.

Q. Do you have corporate rates for journalists?
A. All rates quoted are our promotional rates.

Q. Do you have hotelier special rate?
A. No.

Q. We will be arriving at the Hotel at roughly around 3.00am,
so can we check in at that time?
A. Earliest check-in time is 6.00a.m . Any check-in before 6.00a.m will be
charged for the previous nite.

LOCATION

Q. What are the directions to the hotel?
A. Our location map is available on our location web page.

Q. How far is the hotel from the airport?
A. The airport is a mere 15 minutes drive away.

Q. How can I reach the hotels from the airport?
A. You'll have the choice of taxis, airport limousine or airport coach.

Q. Is the hotel accessible by LRT?
A. No LRT in Kuching.

Q. Is the hotel nearby to the City Centre and the Business district?
A. Yes, Regalis Court Kuching is a stone's throw away from the central
business district as well as enticing array of shopping complexes and
entertainment centres.

TRANSPORTATION

Q. Is there a hotel shuttle service to/from the airport?
A. No.

Q. How much is a taxi from the airport?
A. Please check with our front desk officers.

Q. Do you offer rail passes or seasonal tickets for buses?
A. No.

HOTEL FACILITIES

Q. What are the facilities offered at you hotel?
A. The complete description is in this web site.

Q. What are the facilities available in the rooms?
A. The complete description is in this web site.

Q. Do we need adapters or transformers for our electrical devices?
A. If you are from Asians countries, adapters or transformer are not needed but
advisable to carry with you as some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle system.

MALAYSIAN LAW

Q. Is there a speed limit on the Malaysian roads and are seat belts required?
A. Speed limits vary on each road. The normal speed limit on the highway is
110 km/hr. Speed limit signboards are available for reference. Please do
not exceed the speed limit. Seat belts are required for the driver and the
front seat's passenger.

Q. Will we be driving on the same side of the road as in the USA?
A. No, in Malaysia, we drive on the right side of the road.

Q. Do we need a Malaysian driving permit -- does it require a test?
A. If you carry a valid International Driving License, you may not require
a Malaysian driving license. However, please check with the Malaysian
Road and Transport Department for further clarification.

Q. How much can I take currency back to the US tax-free?
A. Under the Travellers Declaration regulation, permitted currency limits are
as follows : A resident and a non-resident is permitted to carry into and out
of Malaysia, RM notes not exceeding RM1,000 per person. There is no limit
on the amount of foreign currency notes or traveller's cheques carried into
Malaysia by resident and a non-resident. A resident is permitted to carry out
of Malaysia, foreign currency notes including traveller's cheques, not
exceeding RM10,000 equivalent per person. A non-resident is permitted to
carry out of Malaysia, foreign currency notes including traveller's cheques,
not exceeding the amount brought in.

Q. What is the legal drinking age?
A. 18 years old.

TRAVEL DOCUMENT

Q. Do I need a Visa?
A. Depending upon which country you are from. Please check with our local
representative, embassy, consulate located in your respective country.

MISCELLANEOUS

Q. Does anyone in Kuching speak English or any other language?
A. English is the common language used here. Our national language is Bahasa
Malaysia. Malaysian commonly speaks Bahasa Malaysia, English, Mandarin,
Tamil, Cantonese, Iban, Bidayuh, Melanau and others ethnic in Sarawak.

Q. Can I buy international newspapers and magazines in Kuching?
A. Yes.

Q. If we're into golf, tennis, horseback riding, does Kuching offer anything?
A. Yes.

Q. How are the hotel categories (ratings) defined?
A. We are rated as a 3 stars hotel.

Q. Do we need to change money before or upon arrival?
A. For your convenience, it always advisable to change to local currencies as all
transaction in Malaysia will be in Ringgit Malaysia (RM). However, there are
moneychanger and banks nearby to do these transactions.

Q. What is the standard tipping practice in Malaysia?
A. There is no tipping practice in Malaysia. Tipping is at your own discretion.

Q. What's the weather like there - what about hurricane season?
A. Malaysia has an equatorial climate with uniform temperatures throughout the year.

Q. Where can I get information about travelling around Kuching?
A. Malaysian Tourism Board or your preferred travel agent all within this web site.

Q. Where can I get information about theatres?
A. Directories, local newspaper or the hotel's information counter.

Q. Where can I buy post cards and stamps?
A. The hotel's gift shop.

Q. Where can I exchange currency?
A. At the moneychanger or banks.

Q. Are clothing and shoe sizes the same in Malaysia as in the US?
A. No.

Q. Are all museums closed on Sundays and Mondays?
A. No.

Q. Do women have to wear hair coverings in Sarawak?
A. No. Only in places of worships.